JOB DESCRIPTION:
- Supervise operations teams supporting Reporting, Payment Services, as well as Settlement and Reconciliation.
- Ensure smooth and efficient day-to-day operations and the delivery of committed service level targets.
- Manage and develop team members in delivering their responsibilities and objective targets.
- Provide guidance to team members and ensure the compliance with internal rules, policies of the Bank and regulatory requirement by HKMA.
- Promote and encourage open and positive communication amongst all levels of members
- Stay close with business developments and actively participate in service journey and system solution design, operational procedure development and capacity planning.
- Identify, report, coordinate and resolve problems in day-to-day operations and project implementation
- Propose and implement operations optimization and streamlining initiatives to improve operations efficiency and control effectiveness.
- Support Department Head in governance activities.
- Escalate exceptional / outstanding / suspicious transactions to Department Head and other relevant parties for necessary action
- Assist in ad hoc projects and tasks as required
- Minimum 10 years' working experience in Financial Industry, at least 5 years at managerial role.
- Substantial domain knowledge and exposure in at least two areas among the four teams to lead.
- University degree in Banking, Business Administration, Finance or a related discipline preferable
- Conversant with Hong Kong regulatory requirements
- Excellent verbal and written communication skills in both English and Chinese, preferably fluent in Mandarin speaking.
- Proficient in PC applications
- Proven leadership and people management capabilities
- Strong sense of ownership. Self-motivated and able to work under pressure and uncertainty.
- Data-driven and critical-thinking.
- Excellent inter-personal and influential skill
- Risk awareness and established experience in operational risk management.
- Persistence in problem-solving
If you want a private conversation about the role, do not hesitate to reach Angela at +852 39051198. Please note that only shortlisted candidates will be notified. All information gathered will be treated in strict confidentiality and solely used for recruitment purposes.