Operations (Payment, Settlement, Reporting) - Director/ Senior Manager

Location: Hong Kong
Job Type: Permanent
Industry: 零售和商業銀行
Reference: 34067_1650955825
Job Published: 2022年04月26日 14:50

JOB DESCRIPTION:
  • Supervise operations teams supporting Reporting, Payment Services, as well as Settlement and Reconciliation.
  • Ensure smooth and efficient day-to-day operations and the delivery of committed service level targets.
  • Manage and develop team members in delivering their responsibilities and objective targets.
  • Provide guidance to team members and ensure the compliance with internal rules, policies of the Bank and regulatory requirement by HKMA.
  • Promote and encourage open and positive communication amongst all levels of members
  • Stay close with business developments and actively participate in service journey and system solution design, operational procedure development and capacity planning.
  • Identify, report, coordinate and resolve problems in day-to-day operations and project implementation
  • Propose and implement operations optimization and streamlining initiatives to improve operations efficiency and control effectiveness.
  • Support Department Head in governance activities.
  • Escalate exceptional / outstanding / suspicious transactions to Department Head and other relevant parties for necessary action
  • Assist in ad hoc projects and tasks as required
REQUIREMENTS:
  • Minimum 10 years' working experience in Financial Industry, at least 5 years at managerial role.
  • Substantial domain knowledge and exposure in at least two areas among the four teams to lead.
  • University degree in Banking, Business Administration, Finance or a related discipline preferable
  • Conversant with Hong Kong regulatory requirements
  • Excellent verbal and written communication skills in both English and Chinese, preferably fluent in Mandarin speaking.
  • Proficient in PC applications
  • Proven leadership and people management capabilities
  • Strong sense of ownership. Self-motivated and able to work under pressure and uncertainty.
  • Data-driven and critical-thinking.
  • Excellent inter-personal and influential skill
  • Risk awareness and established experience in operational risk management.
  • Persistence in problem-solving
If you want a private conversation about the role, do not hesitate to reach Angela at +852 39051198. Please note that only shortlisted candidates will be notified. All information gathered will be treated in strict confidentiality and solely used for recruitment purposes.