Job Description:
- Prepare regular and on demand service monitoring report to Manager for individual performance tracking
- Perform call assessment objectively by random call monitoring to evaluate frontline performance in terms of telephone manner, customer handling skill and product knowledge
- Follow the pre-set procedures and workflows properly, complete the job in a professional manner
- Higher Diploma or above
- Preferably with minimum 2 years working experience in banking customer service
- Good spoken and writing in both English, Cantonese, and Mandarin
- Proficiency in PC applications including MS Excel, Word, and Power Point
If you want a private conversation about the role, do not hesitate to reach Angela at +852 3905 1198. Please note that only shortlisted candidates will be notified. All information gathered will be treated in strict confidentiality and solely used for recruitment purposes.
