Communications Manager Talent Support-Enquiries

Project Manager (HKTE)Talent Support – Enquiries:

 

Responsibilities:

1. To provide enquiry service for talents/potential talents and settlement support service for talents in Hong Kong according to the drawn up menu and to assist in exploring collaboration with suitable partners;

 

1. To implement an effective and customer-centric workflow for handling talent enquiries in a prompt and courteous manner;

 

1. To collaborate with internal teams to resolve challenges faced by talents and implement a tracking system for issue resolution to enhance transparency and accountability;

 

1. To maintain a comprehensive and up-to-date data base of talent enquiries to use data analytics to identify patterns, preferences and areas of concern in talent interaction;

 

1. To establish and implement mechanisms for continuous feedback collection, utilising surveys, focus groups and other tools to identify areas for improvement and innovation in talent support services;

 

1. To handle all general administration matters of the Talent Support Team, including personnel, records management, and procurement of services; and

 

1. To perform any other duties as assigned by senior officers.

 

 

   Requirements

 

1. a Bachelor’s degree from a university in Hong Kong, or equivalent;
2. a minimum of 10 years’ full-time post-qualifications work experience, preferably in customer service management, corporate communication or public relations;
3. excellent interpersonal and communication skills with good command of written and spoken English and Chinese (Cantonese and Putonghua);
4. proven experience and ability to identify and handle sensitive enquiries or potential

complaints while maintaining professional etiquette;

1. good understanding of government affairs especially on engaging talents; and
2. proficiency in the application of common business software (including MS Word, Excel and PowerPoint) as well as Chinese and English word processing.