Key Requirements:
- Degree in Information Technology /Computer Science /Computer Engineering or related
- Lead, supervise, and develop Tier 1 SOC engineers
- Ensure 24/7 SOC service coverage for MSS customers
- Oversee the Tier 1 incident triage process, ensuring alerts are properly investigated, documented, and escalated in accordance with contracted SLAs
- Monitor the quality of incident tickets, investigation notes, and customer communications
- More than 8 years experiences in IT industry including 3 years experience of SOC Tier 1 support
- Information Security Certification (i.e. CISSP or CISA or GIAC)
- Shift duty is required for supporting the operation
