Cards and Loans Operations Officer

Location: Hong Kong
Job Type: Contract
Industry: Retail & Corporate Banking
Reference: 33728
Job Published: February 23, 2021
Job Highlights
  • Card/ Loan Operation experience
  • 1-2 years relevant experience
  • Dynamic environment
About the Client
Our client is a vibrant Virtual Bank in Hong Kong with strong partnership with well-established corporations in banking, investment management, corporate financial advisory services, etc. 
Duties
  • Escalate all issues with operational effectiveness in a timely and appropriate manner
  • Support account reconciliation and substantiation related to cards and loans operations
  • Perform daily operations and control; and management information reporting
  • Handle credit card dispute processing
  • Is accountable for the effective use of controls to ensure operational risk within agreed limits
  • Facilitate and coordinate with different functional teams and vendors on any card matters
  • Handle internal and external clients for service requirement and enquiries
Requirements
  • Minimum 2 years of experience in related fields, experience in card center would be an advantage
  • Strong service and operation orientation, with good interpersonal skills
  • Ability to communicate effectively, embrace change and overcome challenges
  • Proficiency in both English and Chinese, with good knowledge of MS office applications
  • Ability to work under pressure and deliver results within tight schedule
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes