Contract Associate

Global Transaction Banking Dept - Hong Kong Group

Job Duties & Responsibilities:

• To expand transaction business in Hong Kong and East Asia region;
• To achieve transaction business targets by:
  - promoting transaction banking products to customers, including handling certain customers or business cases independently when requested;
  - activating usage of fund transfer service of SMAR&TS to obtain transactions, supporting customers including on system aspect;
• To assist implementation of new services, changes and enhancements;
• To provide customer support for transaction banking products;
• Contribute to achievement of business targets for transaction banking, including increase of customer number, transaction number/volume, shifting transactions, liquidity, FX from competitors to SMBC.
• Execute marketing promotion actions for transaction business, as an associate to other marketing staff's promotion plan or as an assigned project for certain customers relatively on an independent manner.
• Maintain good communication with other departments, especially front office department and operations, for better implementation/support of transaction banking services.
• Provide customer support such as system set up for SMAR&TS, IMAGINE, Cheque printing service, and other transaction banking services.
• Complete any task related to compliance matter (HKMA and internal policies) independently with little guidance.
• Make CMS transaction reports and maintain customer database
  
  Requirements:
  
• Experience with proven knowledge in banking business
• Proficient knowledge of transaction business and its related service and tools
• Good interpersonal and communication skill
• Independence and organization skills
• Need to propose the staff's own ideas on how to promote transaction banking business and make own judgement taking into account all available information about a customer from various aspects.
• Need to execute plans tactically for assigned tasks related to customer support, transaction banking promotion and service implementation.