- Seasoned Fund Services Expertise
- 8 years of Fund Accounting experiences
- International Bank Fund Services Business
Job Description
- In the role as Client support of the tail clients, team members are responsible for ensuring oversight of client satisfaction, in particular by ensuring that the services delivered are aligned with the service level documents, managing regular client service reviews to ensure ongoing fulfilment of client expectations and working transversally across the organisation to address any issues or queries escalated by the clients. In addition, the client services managers monitor the touch points of the client across the entire organisation to ensure that the clients’ experience with the company is optimised
- As part of the Fund Accounting team, you are responsible for the overall production of the Net Asset Valuations (“NAVs”) for single manager, fund of hedge fund & private equity clients in adherence to IFSO client service level documents. NAVs for clients may be produced daily, weekly, monthly, quarterly or annually according to clients’ requirements. The team independently reconcile, review and report on trades, positions, cash and prices, controls general ledger postings and the final NAV review sign off process.
Responsibilities
- Assisting with managing and supervising a team of Fund accountants by ensuring adequate training, split of workload between team members, assistance in cases of escalation and general oversight. Ensuring that all team members operate efficiently and adhere to internal procedures, ISAE 3402 II requirements and IFSO best practice and policy. Accountability for team performance, efficiencies and key risk / performance indicators
- Co-ordinating the NAV preparation process – including review of final trial balances and all underlying portfolio information, accruals and expenses to ensure that information is up to date and complete. Analysing and reviewing movements in the NAV taking into account effects of P&L, side-pockets and hedging on share class/ series NAVs
- Liaising with the GSO team, prime brokers and investment managers to resolve reconciliation breaks and other NAV related queries on a timely basis
- Acting as a signatory for the approval of payments on behalf of the Funds and other correspondence in accordance with approved authorisation levels
- Monitoring the daily/ad-hoc work of the team to ensure client / internal deadlines are met. Handling internal administrative tasks (e.g. KPI, KRI, MI reporting, Sage)
- Demonstrating a very solid knowledge of the fund administration business and common practice
- Managing client audit and due diligence reviews. Co-ordinating the funds’ audit process to ensure completion of audits in accordance with agreed timeframes and timely filing of the AFS & FAR with CIMA (as applicable)
- Co-ordinating the preparation & presentation of Administrator Reports at Fund meetings as required
- Promoting and maintaining high quality client service. Handling work with clients, fund managers and other third parties (e.g. fund auditors) on daily operational issues in an independent and professional manner). Responding to client enquiries and co-ordinating work with other internal departments
- Providing assistance on new fund launches, fund restructuring and fund terminations, including coordinating with clients & other internal departments on review of fund documentation & execution of service agreements. Ensuring all necessary onboarding & termination procedures are followed for account openings & closings
- Organisation, documentation (including collection of KYC documents during initial on-boarding or recertification process) and communication around the post-sales expectations for tail clients across the business, so that all areas understand what is required to service the client. Whist performing client initial on–boarding or KYC recertification process, to ensure compliance with Bank’s policies/procedures and regulatory requirements, in particular with regards to the KYC responsibilities and duties, as per relevant policies and procedures, and the summary of responsibilities list attached hereto (refer to appendix)
- Ensuring service level documents are updated and that the various operations teams are able to provide the services to clients in line with the service level documents
- Managing regular service reviews on tail clients; preparing and presenting information and service indicators (based on automated information from the Query
- Management System, when available), discussing with clients, agreeing actions and managing the follow up
- Tracking the client perception of service delivery and taking action when not satisfactory
- Communicating service and process changes to clients and working with them to adapt to revised service delivery set-ups
- Providing information and assisting clients in managing service disruptions or operational outages
- Actively contributing to product/service development initiatives, evaluating processes to improve efficiency and leading in internal projects as required
- Contributing to the development of the business’s brand and reputation
- Oversight of the services provided by GSO team and any external services providers as required
- Assisting the Head of Fund Accounting to manage the requests from the quality assurance team, operational risk team, internal audit team requests, ISAE audit team etc; and to effectively and timely address any audit points
Risk and Compliance
- Ensure the operating model in compliance with regulations, market infrastructure evolution and the company’s internal control rules and meet compliance and regulatory obligations
Conduct
- Adhere to the Code of Conduct and act accordingly internally, when facing clients and providers
Requirements
- University Graduate with AT LEAST 8 years of Fund Accounting experiences
- Native in Cantonese, Fluent in English and Mandarin
Please note that only shortlisted candidates will be notified. All information gathered will be treated in strict confidence and solely used for recruitment purposes.