Lead, Operation Excellence/ Optimization - Banking

Location: Hong Kong
Job Type: Permanent
Industry: Retail & Corporate Banking
Reference: 34385_1674802351
Job Published: January 27, 2023


  • Identify opportunities in operational excellence and make plans to fulfil the group-wide operational excellence targets in terms of man-hour savings, turnaround time reduction, process simplification etc.
  • Manage cross functional end-to-end process improvement projects for better employee experience and process efficiency
  • Partner with project stakeholders to understand business needs and drive business change / transformation
  • Adopt lean six sigma methodology / concepts for project facilitation (e.g. SIPOC, VSM, Journey Mapping etc)
  • Adopt agile approach for project planning & prioritize improvement initiatives
  • Coordinate project workshops / meetings for current state process study & target operating models
  • Collect and analyze business / operational data to identify root-causes
  • Propose improvement solutions & facilitate implementation to address pain points of project stakeholders
  • Develop business requirements and work with IT to deliver system enhancements
  • Work with department representatives on project deliverables and keep track of the progress to ensure benefit realization
  • Organize / support operational excellence culture promotional activities & reward programs to recognize self-driven improvement initiatives by staff members
  • Handle any ad-hoc tasks as required
  • Bachelor Degree in Business Administration or related discipline
  • At least 8 years in process improvement / change management in service or finance industry
  • Knowledge in banking processes or products is preferrable
  • Project management, Six Sigma Green Belt or related experience would be an advantage
  • Adaptive and flexible in changing strategic contexts.
  • Self driven & independent to lead / facilitate projects
  • Strong ability to analyze and consolidate different ideas and opinions
  • Good Analytical, Presentation and English Writing Skills
  • Good command of spoken and written English and Mandarin
If you want a private conversation about the role, do not hesitate to reach Maggie (3905 1181) or Angela (3904 1198). Please note that only shortlisted candidates will be notified. All information gathered will be treated in strict confidentiality and solely used for recruitment purposes.