Officer/ Associate Manager, Investment team - Night shift required

Location: Hong Kong
Job Type: Contract
Industry: Retail & Corporate Banking | Corporate Functions
Reference: 34756_1716452492
Job Published: May 23, 2024

  • Handle and resolve customer queries and requests via phone and email on investment products and services in a professional manner with tactful customer service skills.
  • Design FAQs & scripts, prepare SOP and provide training during new product launch.
  • Handle verbal & written customer complaints from customers via phone and email.
  • Collect and analyse feedback from customer and provide system enhancement/solution.
  • Perform UAT and system testing before launching new products and services.
  • Coordinate BCP situations with internal stakeholders when necessary.

  • 2-8 years' experience in frontline customer service, experience in investment areas is strongly preferred, more experience will be considered as Associate Manager.
  • Holder of HKSI paper 1, 7 & 8 (Economics-related majors can waive 7&8).
  • Shift duty (night shift) will be required.
  • Strong communication skills, and able to work under pressure.
  • Good command of written and spoken English and Cantonese, fluency in Mandarin a plus.

Please note that only shortlisted candidates will be notified. All information gathered will be treated in strict confidentiality and solely used for recruitment purposes.