Our client which is a key provider to provide iAM Smart platform is looking for high caliber candidate to join its onsite team with responsibilities and requirements as below:
Key responsibilities
- Perform system installation, configuration, integration and upgrades on servers and related infrastructure.
- Conduct routine server maintenance, system patching and performance tuning to ensure stable and secure operations.
- Monitor system capacity and performance trends, recommend and execute capacity planning actions.
- Diagnose system issues, perform root-cause analysis and provide effective remedial solutions within agreed timelines.
- Articulate maintenance solutions and technical recommendations to clients in a clear and professional manner.
- Prepare and maintain high‑quality documentation (procedures, incident reports, change records and solution proposals) in Chinese or English.
- Collaborate closely with offshore team members and client stakeholders to coordinate changes, releases and incident handling.
Requirements
- A Bachelor's degree in computing, information technology or a related discipline.
- Proven experience in system maintenance and support, preferably with HKSARG systems.
- Strong technical knowledge of systems on cloud platforms and infrastructure, including Linux, Veritas NetBackup (NBU) and Kubernetes (K8S).
- Experience in implementing IT security measures and complying with organizational security standards.
- Strong problem‑solving and troubleshooting skills, including incident handling and root‑cause analysis.
- Familiarity with IT service management processes such as incident, change and problem management, and related tooling.
- Ability to work independently and proactively at client premises while coordinating closely with internal and offshore teams.
- Strong communication skills with both offshore team members and clients, including the ability to clearly explain maintenance solutions and recommendations.
- Good documentation skills in Chinese or English for technical procedures and reports.
- Fluent in Cantonese and Mandarin with proficiency in written Chinese and English.
