- Retail Industry Experience
- Customer Experience / Visual Merchandising
- MNC / 13 Months’ Salary
Our client (MNC) is looking for Senior Marketing Executive to join their marketing team in Asia. The role is responsible for supporting the execution of customer experience initiatives in Asia.
Responsibilities:
- Work closely with cross functional team such as product marketing, digital marketing, external partners to deliver best in class customer experience
- Develop strong working relationships with markets, internal teams and key customers /partners
- Keep abreast of customer service market trend and assist in formulating strategic initiatives online and offline
- Conduct survey, perform data analysis on customers’ feedback
- Provide training and workshops, create training materials on new product and feature
- Hand client issues resolution and escalations
- Design and implement creative visual merchandising strategy
Requirements:
- Bachelor's Degree in Marketing, Business Management, or equivalent required
- 3 - 5 years’ relevant work experience, preferably in retail industry with retail store and e-commerce experience
- Leadership experience will be advantage
- Computer literate in MAC OSX
- Understand Service Level Agreements (SLAs), Pricing and Discount Structures
- Outgoing with excellent customer service mindset
- Ability to handle escalations & complaints
- Independent and can work under pressure
- Excellent communication skills in both spoken and written English and Chinese