⦁ Service Delivery & Project Management
⦁ Data Center Relocation
⦁ Sizeable Company
A leading IT vendor is looking for The Service Delivery Manager to perform the service delivery and project management for clients.
Responsibilities:
⦁ Make sure the Statement of Work, Service Level Agreement, and reporting documents are accurately delivered
⦁ Ensure the management, delivery and support services are performed according to contractual commitments
⦁ Act as point of contact to interface with multiple stakeholders including our Client, internal service teams, system vendors on regular basis
⦁ Work closely with internal teams including Service Desk, Operation Teams to perform day-to-day support activities
⦁ Prepare the status reports and meeting minutes, review the service level reports, identify breakdowns/gaps, trends and make recommendations
⦁ Ensure project requirements and timelines are well communicated among key stakeholders including customers, external service vendors and internal team members
⦁ Contribute to the Business growth, provide support in developing new services opportunities
Requirements:
⦁ Bachelor degree in IT or related discipline
⦁ At least 8 to 10 years in ICT industry, preferably from system integrators
⦁ Knowledge in Server, Storage, backup, Virtualization and Cloud Technologies (AWS/Azure)
⦁ Solid experience in IT all-round services, Service Delivery Management and project management
⦁ Knowledge in service management tools, such as ServiceNow preferred
⦁ Problem solving and multitasking
⦁ Fluent in in English, Cantonese and Mandarin