Services Architect /Specialist (presales/managed services) $65K

Location: Hong Kong
Job Type: Permanent
Industry: Technology
Reference: 34258_1662430161
Job Published: September 06, 2022

  • Presales
  • Operation
  • Managed Services (Infrastructure)

A leading IT solution provider is looking for Service Architect (Presales) to join their team.

Key Responsibilities:

  • Work closely with Service Engineers in Customer Projects to ensure that they are delivered according to expectations and plans
  • Gather service performance feedback from clients and internal network team functions and put in place plans to address any deficiencies
  • Be the owner of your service end to end across architecture, engineering and operations
  • Proactively build a strong people network who can assist with providing end to end technical solutions to clients
  • Manage the overall cost of service and make sure it's run in a cost efficient / value add way
  • Define and implement plans to reduce manual work effort through automation and process efficiency

Key Requirements:

  • Degree Holder in IT or relevant discipline
  • At least 8 to 10 years' experience of pre-sales and managed services, preferably from service providers
  • Experience of Server & Storage, Database, Network, Security, Middleware, Helpdesk, ITSM, Deskside support preferred
  • Excellent interpersonal communication and customer service skills
  • Account experience and sales aptitude in a technical pre-sales role
  • Experience of selling other vendor infrastructure on cloud products is preferable