- Presales
- Operation
- Managed Services (Infrastructure)
A leading IT solution provider is looking for Service Architect (Presales) to join their team.
Key Responsibilities:
- Work closely with Service Engineers in Customer Projects to ensure that they are delivered according to expectations and plans
- Gather service performance feedback from clients and internal network team functions and put in place plans to address any deficiencies
- Be the owner of your service end to end across architecture, engineering and operations
- Proactively build a strong people network who can assist with providing end to end technical solutions to clients
- Manage the overall cost of service and make sure it's run in a cost efficient / value add way
- Define and implement plans to reduce manual work effort through automation and process efficiency
Key Requirements:
- Degree Holder in IT or relevant discipline
- At least 8 to 10 years' experience of pre-sales and managed services, preferably from service providers
- Experience of Server & Storage, Database, Network, Security, Middleware, Helpdesk, ITSM, Deskside support preferred
- Excellent interpersonal communication and customer service skills
- Account experience and sales aptitude in a technical pre-sales role
- Experience of selling other vendor infrastructure on cloud products is preferable
