System Operator - IT Operation Platform (Pension Services)

Location: Hong Kong
Job Type: Permanent
Industry: IT & Telecoms
Reference: 34653_1700029153
Job Published: November 15, 2023


Job responsibilities:

  • Become a member of an IT operation team consisting of Platform System Operators to provide 7x24 Tier 1 support to a mission critical private cloud platform consisting of 1000+ devices
  • Execute support operation services based on defined operation manuals and instructions provided by Tier 2 support team
  • Follow defined documentation for incident and change management
  • Shift based role -- Normally working in office environment, visiting data centre only as required

Job requirement:

  • Minimum 2 Years of IT related work experience, of which:
  • Minimum 2 Years in providing Tier 1 operation support to but not limited to the following software components
    • Web Server
    • API Gateway
    • Message Brokers
    • K8s Container
    • Oracle Database Management and MSSQL
    • Workflow & Document Management Server
    • Payment Gateway
    • Job Scheduling Software
    • Contact Centre
  • Minimum 1 Years as a team member in a Tier 1 IT Operation team delivering IT Operation support services
  • Proficient in both written and spoken English and Chinese
  • Ideally has an IT System Integration company background
  • Experience working as IT Operation team member in a HKSAR Government IT Maintenance project or in-house mission critical systems with SLA Management would be an advantage
  • Experience with responding to user problems via telephone and e-mail; and
  • Familiar with using ticketing systems such as BMC Remedy, Microfocus SMAX to log and update incident cases