IT OPERATION PLATFORM SYSTEM OPERATOR - PENSION SERVICES
Job responsibilities:
- Become a member of an IT operation team consisting of Platform System Operators to provide 7x24 Tier 1 support to a mission critical private cloud platform consisting of 1000+ devices
- Execute support operation services based on defined operation manuals and instructions provided by Tier 2 support team
- Follow defined documentation for incident and change management
- Shift based role -- Normally working in office environment, visiting data centre only as required
Job requirement:
- Minimum 2 Years of IT related work experience, of which:
- Minimum 2 Years in providing Tier 1 operation support to but not limited to the following software components
- Web Server
- API Gateway
- Message Brokers
- K8s Container
- Oracle Database Management and MSSQL
- Workflow & Document Management Server
- Payment Gateway
- Job Scheduling Software
- Contact Centre
- Minimum 1 Years as a team member in a Tier 1 IT Operation team delivering IT Operation support services
- Proficient in both written and spoken English and Chinese
- Ideally has an IT System Integration company background
- Experience working as IT Operation team member in a HKSAR Government IT Maintenance project or in-house mission critical systems with SLA Management would be an advantage
- Experience with responding to user problems via telephone and e-mail; and
- Familiar with using ticketing systems such as BMC Remedy, Microfocus SMAX to log and update incident cases
