Job Duties
- Report to Head of IT and manage a team to oversee daily IT operations to ensure stable infrastructure performance
- Infrastructure scope includes but not limits to servers, network, storage, desktop, database and data center
- Manage and maintain the SLA of IT support services to users and investigate on root causes on recurring issues
- Design network infrastructure on LANs, WANs, security and wireless solutions
- Establish IT policies and procedures on Infrastructure and Operations and create/maintain documentation
- Work with external vendors to ensure provided services met with agreed standards and negotiate on costs
- Manage the IT procurement process and inventory on IT hardware, software and services
- Participate IT audits and budgeting
- Assist in projects on demand
Job Requirements
- Degree in Computer Science, Information Technology or relevant discipline
- Minimum of 6 years' experience in managing infrastructure operation with at least 2 years in a people management role
- Well-rounded technical proficiency on infrastructure concepts such as Windows OS, Active Directory, Windows/Linux server, MS Exchange, network equipment (LAN/WAN/Wireless/VPN/firewall), IP phone, VC system, virtualization, backup & storage, disaster recovery planning, security administration, data center & IT service management
- Solid experience in IT infrastructure project management
- Knowledge of DBMS (e.g. Oracle) will be an advantage
- Possession of professional IT certifications will be an advantage
