Associate, Quality Assurance (Complaints handling, Banking) - Retiree welcome, Immediate start

Location: Hong Kong
Job Type: Contract
Industry: 零售和商業銀行
Reference: 34452_1699949892
Job Published: 2023年11月14日 16:18

This is a fantastic opportunity to join the team as Manager/ Senior Associate (open to retired professionals), who is responsible for handling operations, complaints, customer enquiries at the bank. Notable duties as follows:

  • Investigate the complaint's root cause, suggest every possibility remedial plan, discuss or negotiate the settlement plan with complaints
  • Prepare and/ or review reply letter to complainant, referred parties or regulatory bodies
  • Safeguard customer information and the Bank's properties
  • Motivate and monitor customer referrals and referral quotas achieved by tellers and other channels

To succeed in this role, you will need to:

  • Demonstrate complaints handling and customer service experience (or the ability to clearly demonstrate transferable skills).
  • Have sound knowledge in banking or investment products.
  • Have proficient communication skills in written and spoken English and Chinese (Cantonese and Mandarin).
  • Higher Diploma/ Diploma or above in Communications/ Banking/ Finance, etc. Candidates obtained professional qualifications in HKSI / IIQE / MFP will be an advantage.

Please note only shortlisted candidates will be notified. All information gathered will be treated in strict confidentiality and solely used for recruitment purposes.