Responsibilities
- Handle and resolve customer queries and requests via phone and email on investment products and services in a professional manner with tactful customer service skills
- Design FAQs & scripts, prepare SOP and provide training during new product launch
- Handle verbal & written customer complaints from customers via phone and email
- Collect and analyse feedback from customer and provide system enhancement/solution
- Perform UAT and system testing before launching new products and services
- Coordinate BCP situations with internal stakeholders when necessary
Requirements
- 5-8 years' experience in frontline customer service, experience in investment areas is strongly preferred, less experience will be considered as Associate Manager
- Holder of HKSI paper 1, 7 & 8 (Econ related majors can waive 7&8)
- Shift duty may be required
- Strong communication skills, and able to work under pressure
- Good command of written and spoken English and Cantonese, fluency in Putonghua a plus
