- Insurance Domain / Insurtech
- Strong Account Management
- P & L Responsibilities
Role Responsibilities
- The CRM will be accountable for managing, retaining and developing Insurance accounts / portfolio and driving growth
- Serving as the primary management contact and client liaison, develop 'Trusted Advisor' relationships with CxOs and other key stakeholders
- Manage client expectations, provide updates to the senior management, and participate in steering review meetings
- Identify strategic initiatives that help client's business achieve their goals and drive transformational programs
- Provide thought leadership / innovation in managing strategic customers
- Drive growth and customer satisfaction in the accounts / portfolio
- Drive account mining / penetration strategies and actively manage pipeline for growth and development of the account / portfolio
- Responsible for managing the P&L of portfolio, business planning / budgeting, negotiate commercial terms
- Work with the delivery team and third-party vendors to ensure that project risks are minimized and project goals are met
Requirements:
- Over 10 years of experience in account management, domain consulting, business development activities in IT service industry with proven track record in managing global and local insurance clients
- Strong business development professional with proven track record
- Strong knowledge of Hong Kong market across technology and business segments and connection with senior executives within the Insurance sector
- Thorough domain knowledge with awareness / expertise in latest digital innovations in the industry / domain
- Knowledge of leading Insurance IT Products in the market and ability to build partnership ecosystem with vendors and Insurtech will be an added advantage
- Experience in an onsite / offshore model
- Experience in large IT project implementations with a good awareness of the tools and technologies used in large scale business
