Contract Associate (with option to renew/convert to perm after contract end)
Global Transaction Banking Dept - Hong Kong Group
Job Duties & Responsibilities:
- To expand transaction business in Hong Kong and East Asia region;
- To achieve transaction business targets by:
- promoting transaction banking products to customers, including handling certain customers or business cases independently when requested;
- activating usage of fund transfer service of SMAR&TS to obtain transactions, supporting customers including on system aspect; - To assist implementation of new services, changes and enhancements;
- To provide customer support for transaction banking products;
- Contribute to achievement of business targets for transaction banking, including increase of customer number, transaction number/volume, shifting transactions, liquidity, FX from competitors to SMBC.
- Execute marketing promotion actions for transaction business, as an associate to other marketing staff's promotion plan or as an assigned project for certain customers relatively on an independent manner.
- Maintain good communication with other departments, especially front office department and operations, for better implementation/support of transaction banking services.
- Provide customer support such as system set up for SMAR&TS, IMAGINE, Cheque printing service, and other transaction banking services.
- Complete any task related to compliance matter (HKMA and internal policies) independently with little guidance.
- Make CMS transaction reports and maintain customer database
Requirements:
- Experience with proven knowledge in banking business
- Proficient knowledge of transaction business and its related service and tools
- Good interpersonal and communication skill
- Independence and organization skills
- Need to propose the staff's own ideas on how to promote transaction banking business and make own judgement taking into account all available information about a customer from various aspects.
- Need to execute plans tactically for assigned tasks related to customer support, transaction banking promotion and service implementation.
