Head of Banking Operations (Major Bank)

Location: Hong Kong
Job Type: Permanent
Industry: 零售和商業銀行
Reference: 34253_1661768245
Job Published: 2022年08月29日 18:17

An exceptional opportunity to direct and manage the overall operations of a major bank in China / HK including Corporate banking, Treasury, Retail banking and contact center operations.


  • Formulate the overall strategies to support the Hong Kong and Mainland China business operations of the Bank Group in achieving business targets.

  • Minimize operating cost and maximize scale benefits through in-sourcing and centralization of operation functions from the Bank Group.

  • Manage the general operation and customer contact center covering the services of hotlines, telemarketing, data processing, and risk & compliance operations.

  • Develop and organize business plans, financial budgets and staff development plans; build and maintain an engaging and effective work environment and workforce.

  • Maintain good relationship with regulators, internal and external business partners.

  • Report to the board of directors on financial status and operational achievements.


  • University degree or above in banking, finance or related disciplines.

  • At least 15 years' experience in banking or business process outsourcing, of which at least 10 years of relevant work experience in managing a sizable operation.

  • Strong knowledge of banking operations; work experience in Mainland China would be an advantage.

  • Strong leadership, analytical, planning, organizing, communication and interpersonal skills.

  • Proficiency in both spoken and written English, Chinese and Putonghua.