IT Infrastructure Engineer (EndUser Support) - Major Bank

Location: Hong Kong
Job Type: Permanent
Industry: Technology
Reference: 34495_1684811037
Job Published: May 23, 2023

Responsible for implementing and operating support to IT Client and infrastructure.

IT Infrastructure Engineer (EndUser/ Helpdesk Support)

Job Highlights

  • Banking industry
  • Exp in desktop support for sizable organization
  • Support for local and overseas users

Job Description

Key Responsibilities:

  • Windows and Mac deskside support, local and overseas users
  • Hardware/software/peripheral and network (cabled & Wi-Fi) troubleshooting
  • Experience and skill set on MDM (Air watch) and VDI (Citrix /VMware)
  • Support the problem investigation and escalations cases from helpdesk
  • Configure and maintain desktops/laptop hardware and other IT assets
  • Create and maintain IT documentation and conduct user education
  • Troubleshoot I.T related issues and report to line manager or supervisor on the issues
  • Skills on supporting tablet or smartphones, conference room AV equipment or video conference tools

Key Requirements:

  • 2 years' in-depth experience in desktop / server implementation and support
  • Solid experience in desktop / server products and system management in sizable organization with over 1000 desktops and 100 servers