Senior Operations Manager - Virtual banking

Location: Hong Kong
Job Type: Permanent
Industry: Retail & Corporate Banking
Reference: 33489
Job Published: July 02, 2020
  • People manager with at least 2-yr managerial exp.
  • Operation exp. in banking transactional services/ lending services.
  • Strong business mind and comfortable working in Fintech-savvy office.



Our client is a vibrant virtual bank in Hong Kong with strong partnership with well-established corporations in banking, investment management, corporate financial advisory services, etc.



  • Supervise operational processes to ensure smooth and efficient day-to-day operations and the delivery of committed service level targets. Perform quality checking on various deliverables and perform regular control effective review.
  • Manage and develop team members in delivering their responsibilities
  • Provide guidance to team members and ensure the compliance with internal rules, policies of the Bank and regulatory requirement by HKMA
  • Promote and encourage open and positive communication amongst all levels of members
  • Stay close with business developments and actively participate in service journey and system solution design, operational procedure development and capacity planning
  • Identify, report, coordinate and resolve problems in day-to-day operations and project implementation
  • Propose and implement streamlining initiatives to improve operations efficiency and control effectiveness
  • Support Department Head in governance activities
  • Escalate exceptional / outstanding / suspicious transactions to Department Head and other relevant parties for necessary action
  • Assist in ad hoc projects and tasks as required



  • Minimum 7 years’ working experience in Financial Industry, at least 2 years at managerial role
  • Substantial knowledge and exposure in retail banking operations, experience in transactional services or lending product services would be preferred.
  • University degree in Banking, Business Administration, Finance or a related discipline preferable
  • Conversant with Hong Kong regulatory requirements
  • Excellent verbal and written communication skills in both English and Chinese, preferably fluent in Mandarin speaking
  • Proficient in PC applications
  • Proven leadership and people management capabilities
  • Strong sense of ownership. Self-motivated and able to work under pressure and uncertainty
  • Data-driven and critical-thinking
  • Excellent inter-personal and influential skill
  • Risk awareness and established experience in operational risk management
  • Persistence in problem-solving


Please note that only shortlisted candidates will be notified. All information gathered will be treated in strict confidence and solely used for recruitment purposes.