DUTIES:
- Provide support for the night batch cycle process, ensuring smooth execution and timely completion of all scheduled tasks.
- Monitor system performance during the night batch cycle, identify and resolve any issues or errors that may arise.
- Troubleshoot and resolve technical problems related to system functionality, data processing, and online operations.
- Collaborate with cross-functional teams to investigate and resolve system-related incidents or user-reported issues.
- Develop and maintain documentation related to system support processes, troubleshooting guides, and knowledge base articles.
REQUIREMENTS:
- Proven experience in system support or a similar role with a focus on night batch cycle support and online systems.
- Strong knowledge of SQL (Structured Query Language) for database querying and manipulation.
- Familiarity with Spring Boot framework for Java-based application development is required.
- Proficient in troubleshooting complex technical issues related to systems, databases, networks, or applications.
- Excellent problem-solving skills with the ability to analyze information accurately and make sound decisions quickly.
- Ability to work independently as well as collaboratively within a team environment.
- Strong communication skills with the ability to effectively communicate technical concepts to both technical and non-technical stakeholders.
- Flexibility to work in rotating shifts including nights, weekends, or holidays as required.
Please note that only shortlisted candidates will be notified. All information gathered will be treated in strict confidentiality and solely used for recruitment purposes.
